Third Party Sites Notes

In addition to the main website, there are several third party sites that serve as an extension of the experience.

Event Network/Online Shopping
The website links to the online shopping arm of the Museum Gift Shop (managed by Event Network). This site was redesigned concurrently with the redesign of the main site. Aesthetically, it matches the main site and was also an opportunity for us to upgrade to Event Network’s new online shopping platform. Our contact was John Klein, Sr. Director of Digital Business (, 858-222-6006.)

All online sales of tickets, memberships, donations, event registrations, and gift certificates are handled by Altru – a BlackBaud product. In addition to the web portion, Altru is also the software used to handle all ticketing, the development database, and volunteer management. The Altru web forms have been styled to match the main website. When a new product becomes available for online purchase, Dani in the Visitor Center will do the setup and alert the marketing department that a link is ready. That link will need to be added to the appropriate page on the website. Target selection (whether the links open in a new window or not) for these links is an ongoing discussion. Refer to the Help document on the website for the latest decision on this. Shelly Carey was the OSV Project Manager on the Altru conversion. If we need to contact someone at Altru, she will be the best place to start.

Room Master
Room Master is the lodging management software selected for the OSV lodging properties. In addition to many other functions, it also serves as the online reservation tool. A widget placed on our Lodge page directs the user to the site in a new window. The styling and customization of those pages was performed by Gravity Switch, based on the direction of Alexis Conte. Alexis is the primary OSV contact for Room Master and has their contact information.
Because of the complexity of the field trip booking functionality and the various collections databases, those pages from the old website were not recreated on the new site. Instead, links on the new site point to those pages on the old server. All of the affected pages can now be found at path from old site. (Note: no www). These links appear on the appropriate pages of the new site. The pages have been “skinned” by Gravity Switch so that they look more like the rest of the new site. This was deemed a good short- term solution and funding for a longer-term solution will likely be sought. It was agreed that this is not a good solution forever.

Survey Monkey
The visitor feedback form is now a slightly larger survey that lives on Survey Monkey. The responses should be monitored on an at least weekly (more often during busy times) basis. Survey Monkey login information is located in Departments/Marketing/How to do Stuff. The link is located on the Contact Us page under Feedback.